This addendum supplements the Master Terms of Service of Softnix.
1. Product Overview
Softnix Logger is an enterprise Log Management & Security Analytic solution for collecting, storing, analyzing, and alerting on log data.
Deployment Models
| Edition | Deployment | Description |
|---|---|---|
| Cloud | SaaS | Hosted on Softnix Cloud |
| On-premise | Self-hosted | Installed on customer infrastructure |
2. Log Data Retention
Retention Policy
- Retention period depends on package and contract
- Logs exceeding the retention period are automatically deleted
- Customers can export logs before expiration
Data Volume
- Limited by GB/day quota specified in the contract
- Exceeding quota triggers alerts and may limit new data ingestion
3. Compliance & Audit
- Supports log retention per Thailand Computer Crime Act B.E. 2560
- Supports log integrity verification
- Audit report generation available
4. Logger-Specific SLA
| Metric | Cloud | On-premise |
|---|---|---|
| Uptime | 99.9% | Depends on customer infrastructure |
| Log Ingestion Delay | < 30 seconds | Depends on network |
| Data Retention | Per package | Unlimited (depends on storage) |
| Data Backup | Daily | Customer responsibility |
5. Contact
- Email: info@softnix.co.th
- Support: services@softnix.co.th