This addendum supplements the Master Terms of Service of Softnix.
1. Product Overview
Softnix Data Lakehouse Platform is a Data Management Platform combining Data Lake and Data Warehouse in a single platform, supporting large-scale data storage, processing, and analytics.
Deployment Models
| Edition | Deployment | Description |
|---|---|---|
| Cloud | Managed Service | Softnix manages infrastructure |
| On-premise | Self-hosted | Installed on customer infrastructure |
| Hybrid | Mixed | Partial Cloud, partial On-premise |
2. Data Terms
Data Ownership
- All data imported into the Data Lakehouse is customer property
- Softnix does not access customer data unless authorized for support purposes
- Data is not shared across customers (Tenant Isolation)
Storage and Backup
- Storage capacity per package specified in the contract
- Cloud Edition: automatic daily backups
- On-premise/Hybrid: customer responsible for backup policy
Data Deletion
- Upon contract termination, customer can export data within 90 days
- After 90 days, data is permanently deleted
- Early data deletion can be requested
3. Performance & Scalability
- Performance depends on cluster size and workload type
- Softnix provides sizing recommendations but does not guarantee specific performance
- Scale up/down requires at least 5 business days notice
4. Data Lakehouse-Specific SLA
| Metric | Cloud (Managed) | On-premise |
|---|---|---|
| Uptime | 99.9% | Depends on customer infrastructure |
| Data Durability | 99.99% | Depends on storage configuration |
| Query Response (Simple) | < 10 seconds | Depends on hardware |
| Data Backup | Daily (automatic) | Customer responsibility |
5. Contact
- Email: info@softnix.co.th
- Support: services@softnix.co.th